okbk's Privacy Policy

okbk ("we", "our", "platform") operates a safe and reliable online casino and betting service for users in Bangladesh. This Privacy Policy describes how we collect, store, use, and protect your personal information.

This Policy applies to all services provided through the okbk website, mobile services, and other digital channels. When you register, log in, or use any service on the okbk platform, you are considered to have read and understood this Privacy Policy.

We may update this Policy from time to time. The "Last Updated" date at the top of the Policy will be changed whenever any updates are made. For significant changes, we will notify you directly.

okbk only collects the information needed to provide you with the best service. We collect the following types of information:

2.1 Identity & Contact Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Address and nationality
• National ID or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account details (for transaction processing)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage Information

• Login and logout times and dates
• Game play history and betting details
• Preferred games and betting categories
• Device type, operating system, and browser information
• IP address and geolocation (for security purposes only)

2.4 Cookie & Tracking Information

We use cookies and similar technologies to improve your browsing experience. This may include session cookies, preference cookies, and analytics cookies. You can control cookies through your browser settings, though this may affect some platform functionality.

okbk processes your information for the following legitimate purposes:

3.1 Account Management

To create, verify, and maintain your account. To confirm your identity and age (meeting the 21+ age requirement). To ensure account security and prevent unauthorized access.

3.2 Financial Transaction Processing

To process deposits and withdrawals via bKash, Nagad, and Rocket. To maintain records of financial transactions. To detect and prevent fraudulent activity.

3.3 Customer Support

To enable our 24/7 live chat and email support team to resolve your issues. To keep a record of your complaints or inquiries and provide improved service.

3.4 Legal Compliance

To comply with applicable laws and regulations. To respond to legal requests from relevant authorities.

3.5 Service Improvement

Analytical data is used to personalize your experience and improve the quality of the platform. Your personal identity is never disclosed to third parties in this process.

okbk follows the highest industry standards to keep your information secure.

4.1 Technical Safeguards

• SSL Encryption: All data transmissions are secured with SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall: Advanced firewalls and intrusion detection systems remain active.
• Secure Servers: Our servers are operated with strict security protocols.

4.2 Organizational Safeguards

• Only authorized staff may access personal information on a need-to-know basis.
• All staff receive regular training on data privacy.
• A defined response plan is activated in the event of any security breach.

okbk does not sell your personal information or share it for third-party advertising purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Minimum necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. All such partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in accordance with applicable law in response to court orders, legal proceedings, or valid requests from government authorities.

5.3 Fraud Prevention

Information may be disclosed to assist relevant authorities in detecting and preventing financial fraud or illegal activity.

5.4 Business Transfers

If okbk merges, is acquired, or transfers assets, user information may be part of that transfer. In such cases, information collected under this Policy will remain protected to the same standard under the new owner.

okbk retains your information only for as long as necessary. Retention periods are determined based on the following:

• All account information is retained while the account remains active.
• Financial transaction records are retained for a specified period after account closure in accordance with legal requirements.
• Analytical and anonymized data may be kept for an extended period for service improvement.
• Certain information must be retained for a set period under applicable law.

Once the retention period ends, information is securely deleted or anonymized.

okbk respects your data protection rights. You may exercise the following rights:

7.1 Right of Access

You can find out what information okbk holds about you. Upon request, we will provide you with a copy of your information.

7.2 Right to Rectification

If your information is incomplete or incorrect, you can correct it through account settings or customer support.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this request may not be fully fulfilled where legal obligations or legitimate business needs apply.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

7.5 Right to Complain

If you believe okbk has processed your information in violation of this Policy, you may raise a complaint with our support team.

Contact us to exercise any of the rights listed above.

okbk's services are strictly for individuals aged 21 and over. We do not intentionally collect information from anyone under 21 years of age.

Age is verified at the time of account registration. If we learn that someone under 21 has created an account, that account and the associated information will be deleted immediately.

If you believe a minor is using this platform, please contact us without delay.

okbk primarily serves users in Bangladesh. Our servers and data processing systems are operated in a way that keeps your information at the highest level of security.

If your information needs to be processed in another country for any reason, we ensure that an equivalent level of protection is maintained there. Data transfer agreements in line with applicable international standards are executed in such situations.

This Privacy Policy may be revised from time to time as okbk's services evolve or legal requirements change.

When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the Policy will be changed.
• For significant changes, a direct notice will be sent to your registered email.
• You will be informed about the changes when you access the platform.

If you continue to use the platform after a revised Policy is published, you are considered to have accepted the new Policy. If you do not agree to a significant change, you may request that your account be closed.

This Privacy Policy is governed by applicable international data protection standards and relevant laws of Bangladesh. Any dispute relating to this Policy will first be addressed through mutual discussion. If a resolution cannot be reached through discussion, the matter will be settled under applicable law.

The Bengali version of this Policy is the official version. If a translation in any other language exists, the Bengali version will take precedence.